Shipping policy

General shipping information

Once your parcel has been dispatched by our fulfilment team (typically within 24 hours of placing your order) a remote confirmation email and/or text message will notify you that your parcel has been dispatched.

Please note that orders placed outside normal working hours will be processed on the next working day. (E.g - you purchased your item on Sunday morning, it be packaged and dispatched on Monday morning, unless the Monday is a public holiday when it will be dispatched on Tuesday.)

If a tracked service has been selected a tracking number will be included in the confirmation email.

Please note* - Once parcels have been dispatched we are unable to change the address.

During sale periods, delivery times can increase due to a larger volume of orders.

For any further delivery queries, please contact us or email support@sara-da-silva.com

Sometimes delays happen - so if they do you will be informed by email or SMS in addition to the confirmation email.

Terms & conditions continued

Europe

The same terms & conditions apply to European deliveries.

Please contact us if you require further information.

Rest of world

The same terms & conditions apply to Rest of World deliveries.

Please contact us if you require further information.

Shipping rates - An Post(Republic of Ireland)

All of the rates below are dependant on the number of items in a parcel and/or the final weight and chosen level of postal service. If you have any questions about shipping rates or services please contact us.

Ireland & Northern Ireland Price
Registered -  up to 2000g (subject to change) €6.50
Express - 1 item €10.00
Express - more than 1 item €12.00

 EU Price 
Registered - up to 500g €12.70
Registered - up to 1000g €18.50
Registered - up to 2000g €21.50
Express - up to 500g €16.00
Express - up to 1000g €19.50
Express - up to 2000g €22.50

 Rest of World Price
Registered - 1 item €14.00
Registered - more than 1 item €25.00
International courier - 1 item €49.00
International courier - more than 1 item €64.00

 

 Australia & New Zealand Price
Registered - 1 item  €16.00
Registered - more than 1 item 
€29.00
International courier - 1 item
€49.00
International courier - more than 1 item
€64.00

Delivery times summary

Republic of Ireland 

Registered - up to 5 working days (Typically 2 to 3 working days) 

Express service: up to 2 working days(Typically 24 hours if ordered before 10am) 

If your order takes longer to arrive during seasonal shopping periods, please bear with us as the postal network is operating above capacity and this can cause delays to normal service.

Europe

Registered - up to 7 working days

Express service: up to 5 working days

International courier: up to 3 working days

Rest of world (International)

Registered - up to 14 working days

Express service: up to 5 - 7 working days

International courier: 3 - 4 working days

Australia & New Zealand

Registered - up to 14 working days

Express service: up to 5 - 7 working days

International courier: 3 - 4 working days

Our business address  

Republic of Ireland

Send to:

Sara Da Silva Ireland

Unit 11D, Newgrange Business Park, 

Donore Rd, Lagavooren,

Drogheda, Co. Louth,

Ireland A92 DP63

 

European Union

If you are returning an item from the European Union

Sara Da Silva Ireland

Unit 11D, Newgrange Business Park, 

Donore Rd, Lagavooren,

Drogheda, Co. Louth,

Ireland A92 DP63

Express Delivery

Order deadline: 10:00am for a speedy service. Express items ordered after 10am on a Friday or during a weekend will not be shipped until the following Monday or the next working day.

Lost items, deliveries to the EU & Rest of World

In the Republic of Ireland, An Post do not consider international mail lost until 40 days have passed. 

Order Cancellation

If you are a customer in the European Union you have the right to cancel or withdraw your order with us within 14 calendar days from the day after the date you received your item.

Orders cannot be cancelled after your item has been dispatched. (Items that are in transit are now in the possession of the shipping carrier) In this instance you must wait until the item arrives at your shipping address and then you go to the return centre and cancel your order. 

The cancellation process commences when you cancel your order on the returns centre.

Refunds will be issued when the cancelled item has been returned to our depot, inspected and processed on our system.

Under no circumstances will cancelled items be refunded while in transit to or from your chosen shipping address. 

Additional information

Cancelled orders should not be worn and only returned to our distribution centres if the item(s) are in the exact condition they were received.  

Please note: Returned items will be inspected by our staff to ensure the product is unused and in a brand-new saleable condition. 

If our staff recognise that the leggings are not in original condition then the return will be rejected and you will be charged for the damaged product.

In this case, you the customer can choose to have the product back at your own expense, or we will dispose of the item.

If you have a delivery & returns related question which is unanswered please contact us or read our FAQ's here